Smart Picks Start At AussiePick
Practical products designed to make everyday life easier.
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Frequently Asked Questions
Why shop at AussiePick?
At AussiePick, we focus on practical lifestyle products that make everyday life easier, not more complicated. Every item is carefully selected for real usefulness, so you can shop with confidence knowing it’s something you will actually use and enjoy.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussiepickco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At AussiePick, our mission is to bring practical and thoughtfully selected products together in one place. We focus on useful items that add value and convenience to everyday living.
Fast, Free & Secure Shipping Australia Wide
We believe discovering useful products should be simple and enjoyable. That’s why we offer fast, free shipping on every order. Every AussiePick order is carefully packed and delivered straight to your door.